Welcome to Florelle Tea. Customer satisfaction is very important to us. We are committed to providing high-quality green tea products and ensuring a smooth shopping experience for our customers.
Please read our Refund & Return Policy carefully before making a purchase.
Returns
Due to the nature of consumable products such as tea, we only accept returns under certain conditions.
You may request a return if:
- You received the wrong product.
- The product arrived damaged or defective.
- The package was opened or damaged during delivery.
To be eligible for a return:
- The request must be made within 7 days of receiving your order.
- The item must remain unused and in its original packaging.
- Proof of purchase and clear photos of the product/package may be required.
Non-Returnable Items
For health and safety reasons, we do not accept returns for:
- Opened tea packages
- Used products
- Products damaged after delivery
- Orders purchased during promotional or clearance sales
Refunds
Once your return request is reviewed and approved, your refund will be processed.
Refunds may be issued through:
- Original payment method
- Bank transfer
- Store credit (if applicable)
Please allow 5–10 business days for the refund process after approval.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
Our team will review the issue and provide a replacement or refund if eligible.
Order Cancellation
Orders may only be canceled before they are shipped. Once the order has been dispatched, cancellation requests cannot be accepted.
Shipping Costs
- Customers are responsible for return shipping costs unless the error was made by Florelle Tea.
- Original shipping charges are non-refundable unless the product was damaged or incorrect.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us through our website or customer support channels.
Thank you for choosing Florelle Tea. We appreciate your trust and support.Refund & Return Policy
Welcome to Florelle Tea. Customer satisfaction is very important to us. We are committed to providing high-quality green tea products and ensuring a smooth shopping experience for our customers.
Please read our Refund & Return Policy carefully before making a purchase.