Welcome to Florelle Tea. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information when you use our website or place an order:
Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment details
Non-Personal Information
- Browser type
- Device information
- IP address
- Website usage data
- Cookies and analytics data
How We Use Your Information
At Florelle Tea, we use your information to:
- Process and deliver your orders
- Provide customer support
- Improve our website and services
- Send updates, offers, or promotional emails
- Prevent fraudulent activities
- Enhance your shopping experience
We only collect information necessary for business and customer service purposes.
Payment Security
We value your trust and take reasonable steps to protect your payment and personal information. Payments made through our website are processed using secure payment methods and third-party payment providers.
However, no online transmission or storage system can be guaranteed to be 100% secure.
Cookies
Our website may use cookies to improve user experience and website performance. Cookies help us understand customer preferences and website activity.
You may choose to disable cookies through your browser settings, although some website features may not function properly.
Third-Party Services
We may use trusted third-party services for:
- Payment processing
- Shipping and delivery
- Website analytics
- Marketing and email communication
These third parties only receive information necessary to perform their services.
Information Sharing
Florelle Tea does not sell, trade, or rent customer personal information to others.
We may share information only when:
- Required by law
- Necessary to complete your order
- Needed to protect our rights or prevent fraud
Your Rights
You may request to:
- Access your personal information
- Update or correct your information
- Delete your personal data
- Unsubscribe from promotional emails
You can contact us anytime regarding your privacy concerns.
Changes to This Policy
Florelle Tea may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through our website or customer support channels.
Thank you for trusting Florelle Tea. Your privacy and satisfaction are important to us.